Hunter Valley Stays was founded in 2003 as a leading provider of unique, high quality short stay accommodation and property management in the Hunter Valley Wine Region.
We are a fully licensed real estate agency specialising in properties in the Hunter Valley Wine region.
Our goal is to provide a selection of properties and experiences for groups visiting the Hunter Region. Our philosophy is to provide high quality accommodation options in beautiful locations and present a stylish comfortable environment with attention to detail. Combine this with friendly individual customer service = the key to success.
We have a number of services to complete the guest experience including Dining, offering catering services including your own personal chef for a special lunch or dinner, a range of gourmet drop off meals and platters. Tours, wine tours where you meet the winemakers and walk through the vineyards, transfers from the properties to golf, restaurants or concerts and other experience packages. Events and Off sites, which uses the wonderful properties under the Hunter Valley Stays portfolio for small conferences and meetings or special events and celebrations.
Hunter Valley Stays can provide a personal and unique end-to-end event experience for smaller groups. For business and corporate groups it provides a relaxed atmosphere, allowing a great relationship-building environment for delegates and encourages those creative juices to flow. Our suite of services enables business to receive the support they need to manage the myriad of details associated with meetings and events.
“Our mission is to delight and satisfy our guests by providing a holiday experience in the Hunter Valley Region that meets and often exceeds guest expectation and to consistently achieve 4-5 star ratings in our customer feedback”
How do we do this?
- By delivering genuine, personal, professional and friendly customer service.
- By ensuring that our staff know the properties intimately to enable them to give helpful answers and advice.
- By ensuring that each and every one of our unique properties is presented to a high standard.
- By providing absolutely everything our guest would expect in a quality self contained property.
- By providing value added services to enhance our customer’s experience.
Hunter Valley Stays is committed to making a positive difference in the communities in which we live and work. We do this by supporting charities, local businesses and local activities that make a difference. We have a commitment to Environmental Sustainability through use of environmentally friendly products and our endeavors to reduce the carbon footprint in our properties.
Hunter Valley Stays shares in this vision and is proud to support a number of childrens charities including Children’s Cancer Institute Australia CCIA, The Grace Centre for Newborn Care which is the Children’s Hospital at Westmead’s Newborn Intensive Care Unit, and Cerebral Palsy Alliance Research Foundation for research into the prevention of cerebral palsy in children as our Charity Partners.
CCIA is the only independent medical research institute in Australia dedicated to research into the causes, prevention, better treatments and ultimately a cure for childhood cancer.
The Grace Centre for Newborn Care serves about 600 babies a year who need complex surgery around the time of birth. The Centre consists of a Neonatal Intensive Care Unit (NICU), a High Dependency Unit and a Developmental Follow-up Clinic.
Cerebral Palsy Alliance is an Australian nonprofit organisation that provides therapies, life skills programs, equipment and support for children and adults living with cerebral palsy and their families
Hunter Valley Stays support a number of local community activities including.
Endeavour Industries Ltd – Endeavour Industries is a community based not-for-profit organisation that exists to provide a range of services to assist people living with disabilities. Endeavour aims to provide the widest possible range of services to support people living with disabilities in our community.
- We are doing our part to contribute to environmental sustainability. Some of our initiatives include:
- Migrating properties to LED lighting to reduce electricity consumption.
- Housekeeping use environmentally friendly chemicals where possible.
- We buy in bulk to reduce packaging.
- Our properties use on site aerated wastewater treatment systems producing safe clean water for irrigation.
- We are striving towards a paperless office.
- We encourage recycling at all our properties including food scraps for animals where applicable.
Please contact email@example.com to discuss your property's potential.
OUR CORE BUSINESS IS HOLIDAY RENTALS.
We are a fully licensed real estate agency specialising in property management only. We have lifted the profile, success and efficiency of holiday rentals from the "Real Estate Agent Model", where holiday rentals were not their core business. Our Property Management team have extensive qualifications and experience in Marketing, Hospitality, Hotel Management, Property and Business Management. This combination gives us the edge over other holiday rental providers, as we are able to achieve a balance between customer service, financial control, property management and maintenance/booking/reservation management.
We take great care of your property, and offer a very personal service by a team of people who always take pride in looking after your house when you can’t be there. We have a dedicated team of professionals available to service your property and take the worry out of renting your property - booking and marketing managers, maintenance managers, trades people, cleaners and a range of service personnel for other requirements.
We put the passion back into Holiday Rentals, coming up with a balance of what your needs are, and catering specifically to the needs of our valued clients who stay in holiday homes, many of whom return to the region time and time again.We have developed a full front-end system that handles all call management, and booking management. The bookings element provides a complete customer leads and enquiry management service including all communication with the guests, correspondence, telephone liaison, payments, security deposits, checking in and out service and feedback surveys.
We provide extensive marketing including website and listing maintenance, online and phone bookings, marketing and consultancy services. The consultancy and marketing service cover all areas from basic setup, interior design and layout, branding of the property through property bios, profiles, graphic design and web development. We have an office that is open six days a week with friendly experienced booking staff on the end of the phone that know the properties, their layouts and floor plans and can discuss each individual property with confidence.
We have invested heavily in building an interactive website, to enhance the user experience and integrated it with our new CRM (customer relationship management) system. Our CRM is an end-to-end property management system incorporating trust accounting, email and SMS marketing, housekeeping, maintenance management and customer/owner bookings management. Our owners also have access to performance metrics and all the financials relating to their property, including visibility to all the deposits we are holding on the owner’s behalf.
Included in the service (if required) we can process invoices for housekeeping, linen services, garden maintenance etc, on the owner’s behalf and provide an itemised record on your monthly account making life simple for you (and your accountant). We will also take phone calls from guests staying at the property if you are not available.
We take the stress out of running holiday accommodation with our full cycle marketing and management service. We market your property through a number of different websites, media and location agencies. We attend relevant trade shows and belong to industry groups so we can track market trends. We have partnership agreements with Belvoir Street and Glen Street Theatre in Sydney to market our properties through their large audiences. We have over 15,000 contacts in our database and this is growing each day.
We deal with the clients from their initial enquiry until they close the door at the end of their stay...but we don’t finish there. We do a feedback report and survey of each client and add them to our extensive database to ensure that we communicate with them on a regular basis through professional newsletters. We also provide the added value of a catering, tours, events and information service. If they want a special cake, flowers in the room, a personal chef, beauty treatments, we can arrange this for them . . . a one stop, stress free shop.
Why turn your property into Holiday Rental
Boutique self contained holiday rentals are a rapidly growing market in Australia and is forecast to increase by 30% over the next 12 months. Many owners have their properties set up as full time holiday rentals as they are second homes and they only want to use them at selected times throughout the year. Some owners have found it difficult to sell their properties, especially in the current market conditions and use Hunter Valley Stays as a means of making a substantial income whilst maintaining the property.
They are able to build the property into a successful business making it a more viable proposition for buyers if they decide to sell. Others enjoy running the property or business but just find the task of the marketing and bookings, client management and correspondence overwhelming and just want to free themselves from this part of the business. An important reason for making your property into a business is if is set up as a commercial entity, it is possible to make tax deductions and allowances against it. Anyone who has tried to set up and run successful holiday rentals will agree, it takes a whole lot of time and energy and can be a logistic nightmare.
Most people are too busy to manage and market their property and deal with the day- to-day communications, payments, merchant facilities, correspondence and accounting that goes hand in hand with making the property successful. There are also cleaning logistics, linen services and the myriad of other tasks that are required. If a property is left empty for long periods it means that it is not producing income for a large percentage of the year and it can also cause problems with inviting vermin and insect infestation and can cause security problems. If run correctly and professionally, a holiday home can return up to 250% net more than leasing the property to a tenant. It also allows the owner the convenience of the use the property when required and maintains the property in good condition.