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Property Management

If you’re a property owner or looking to invest in a property suitable for holiday accommodation and would like to be considered for inclusion in our collection, please contact John Vanson on 0404 030 714 or email john@huntervalleystays.com.au

Our core business is holiday rentals and property management.  We have lifted the profile, success and efficiency of holiday rentals from the 'Real Estate Agent Model', where holiday rentals were not their core business.

Hunter Valley Stays are experts in turning properties into beautiful profitable, high occupancy and sought after self-contained holiday accommodation businesses. 

We are more than a listing site, we are a full-service holiday rentals, property management and reservations service.

Our team are all specialists in their fields and bring to Hunter Valley Stays unmatched expertise to ensure your property is represented at its best at all times.  With extensive qualifications and experience in Property Management, Marketing & Media, Hospitality, Hotel Management, Housekeeping, Maintenance Services, Business and Accounts Management, Interior Styling, Tourism and Concierge services; our business provides owners with a 360 degree service meeting the end-to-end needs of having their property as an accommodation business well cared for in the Hunter. 

This winning combination of our teams expertise and attention to detail will deliver success to owners, and unforgettable experiences for guests who return to stay. For our owners we are able to deliver an expansive service and ‘one stop’ shop, which allows you to have peace of mind that your property is in capable hands and will deliver great results - from marketing your property to generate enquiries right through to after stay service.

Why should you should list your property with Hunter Valley Stays?

  • Fully licensed Real Estate management
  • Our commission is based on booking success.  Your commission is custom to your requirements ranging between 15 - 20% plus GST, (not inclusive of the current rates for 3rd party channel sites).
  • Excellence in customer service and reservations management
  • Premium online property management & customer relationship management software
  • Extensive marketing including management of property profile as well as third party sites
  • Marketing program for each property including all profile management and social media
  • Property presentation styling consultation in line with the Hunter Valley Stays collection
  • Coordination of housekeeping, maintenance and grounds
  • We only manage properties in the Hunter and therefore we are very, very good at it
  • Build reputation for your property as a destination in the Hunter
  • Dedicated communication and media plan for your property
  • Strong financial control and reporting, trust accounting and transparency
  • Dutiful and proactive property management and maintenance
  • Dedicated owner portal for owner bookings, calendar and accounts
  • End of month statement and monthly reconciliation
  • Processing of invoices for housekeeping, linen services, garden maintenance etc, on the owner’s behalf, and providing them an itemised record on your monthly account making life simple
  • Open and regular communication with owners

In the addition to the above our Property Management, Marketing & Reservations team also provides

  • Property and Reservations Management, 24 hours, 7 days a week and we respond to enquiries 365 days of the year
  • 24 hour guest services for in-house guests
  • Guest correspondence and coordination; payments, security deposits, checking in and out service and feedback surveys.
  • Provide our guests with detailed arrival instructions and SMS check-in and check-out times 
  • Receipting guest confirmations, bedding configurations, property facilitiy enquiries and calendar management
  • Listing and management of Third-party channel managers such as Stayz, AirBnb, TripAdvisor etc.
  • Coordination of social media
  • Leads and enquiry management service
  • Customised house compendium
  • Security Deposit/Bond management
  • Provide a secure online payment gateway
  • Pre-arrival and Post-departure inspections
  • Surveys and Reviews

...and much, much more

 

What our owners say

Our Property Management team have extensive qualifications and experience in Marketing, Hospitality, Hotel Management, Property and Business Management. This combination gives us the edge over other holiday rental providers, as we are able to achieve a balance between customer service, financial control, property management and maintenance/booking/reservation management.